The real force behind the success of Ace cars of Milton Keynes is our dedicated team of professional and competent drivers. Ace Cars drivers take a lot of pride in what they do and in the transportation of their customers. Their number 1 priority is to make sure that you our client arrives at your destination in comfort, style, on time and safely.

They also take enormous pride in their own vehicles, which range from prestige saloons, executive MPV's (People Carriers). We have a strict policy of only employing drivers who are fully licensed and whose vehicles are regularly tested by the relevant authority and are fully and comprehensively insured. We not only check the paperwork - we thoroughly interview each applicant, vet their vehicles then monitor every drivers on-going progress as part of our procedures to ensure that our standards of quality of service are maintained.

Our drivers are certainly not the "average taxi-driver" - they recognise the benefits of our organisation and policies, and our high standards actually result in the best of them queuing to join Ace Cars and the team!

Our Fleet Controllers are tasked to give the same level of quality of service as our drivers. They answer the telephones promptly, and establish the identity of the caller and their initial requirements quickly to avoid any confusion.

They provide clear and competitive pricing, so that our customers know exactly how much their journey will cost. They establish the customer's detailed requirements so that a vehicle can be allocated with adequate capacity to collect and carry the number of passengers, and their baggage, in comfort and safety to their destination

We will always treat your requirements and arrangements with discretion and integrity, and should any problems arise, we will deal with the situation fairly and openly.

Ace Cars of Milton Keynes are always working hard to make sure we are meeting our quotas for quality of customer service and driver performance.

Our biggest successes have come from our regular customer satisfaction surveys which include the following questions:

• Did we answer your initial or website booking call quickly and clearly?
• Did we provide a clear price?
• Did we confirm the final arrangements clearly and concisely?
• Did we collect you on time?
• Did our driver clearly identify himself / herself on arrival?
• Was our driver of smart appearance?
• Was our driver polite and helpful?
• Was our vehicle clean and tidy?
• Was there plenty of room for any baggage you required moving?
• Was our driver knowledgeable of the local area and did he posses good driving skills?
• Will you use us Ace Cars of Milton Keynes again?
• Would you recommend our services?

By asking these questions Ace Cars can continue to provide an unrivalled service to our customers. We take our responsibilities to provide a safe, secure and reliable taxi service seriously and by listening to our customers we will continue to further improve our standards.